SHIPPING INFORMATION AND TIMEFRAME

DOMESTIC ORDERS:

All orders are subject to 5-7 business days, excluding holidays, processing and handling time. This time frame may change unexpectedly and without notice depending on Strangecvlt order fluctuation. 

Strangecvlt business hours are Monday-Friday 8:00 am. to 4:00 p.m. PST.

Strangecvlt is not responsible for any theft or damages once the package is delivered.

Upon choosing the delivery service, please note that this timeframe is only after the item(s) are sent from the 5-7 business days, excluding holidays.

RETURN/EXCHANGE FOR DOMESTIC (U.S.) ORDERS:

Customers are able to return items within 20 days from when the order was received, so long as they are not worn. If worn, shoes will be re-sent to you with no refund. After 20 days, a purchase/return is no longer eligible for a refund and or exchange. 

Sale items are not eligible for return, but may be exchanged if eligible, or given store credit, so long as they are not worn.

Full priced items are eligible for full item refund (this does not include refund on shipping) so long as they are not worn.

Non-sale items purchased with a discount code can be exchanged for a shoe of equal value or you can receive store credit.

Please include a note inside of the box/package with your order number, reason for return and or request so that our warehouse can process this as quickly as possible for you.

Strangecvlt is NOT responsible for any shipping charges that may occur from a return. 

• Shoes must be clean and unworn. If the shoes are worn/dirty, we will refuse the exchange/refund and return them back to you.
• Shoes must be in original shoe box, shoe box must be in a shipping bag or shipping box for return. Please do not add any stickers, tape or any other materials on our Strange Cvlt shoe box.
• Items that do not meet this criteria will be denied.
• Failure to follow these guidelines will result in a $25 restocking fee.
• Clothing and accessories are not eligible for return.

CLOTHING AND ACCESSORIES ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

• Refunds are always issued to store credit (no cash refunds will be given)
• Check which items are ineligible for return below
• It can take up to 7 business days to issue your store credit once your return is received
• You may exchange your return for another size in the style purchased or store credit towards another style
• If your account is flagged for returns abuse we can't accept your return

WHAT ISN'T ELIGIBLE FOR RETURN?

 Shoe’s that are dirty, scuffed, worn or returned with missing or damaged boxes.

Clothing items.

Mystery Boxes cannot be returned or exchanged

INTERNATIONAL ORDERS

All international sales are final. Please also note Strangecvlt is not responsible for any customs fees or duties that apply to any order, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to Strangecvlt, Strangecvlt will not refund the shipping and the customer will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx or UPS. 

CANCELLATION:

Once your order has been confirmed in our system, it is immediately sent to our warehouse for order processing. Due to this, we are unable to cancel your order once it has been submitted in our system.

WHERE DO I SEND MY EXCHANGE/RETURN SHOES?

SEND RETURNS TO THE FOLLOWING ADDRESS:


RETURN ADDRESS

STRANGECVLT

13961 RAMONA AVE.

CHINO, CA. 91710